Support

Frequently Asked Questions

Quick answers before you start your custom book.

How long does delivery take?

Most books arrive in about 2-3 weeks after you submit your family details.

Can I include more than 6 people?

Yes. For the best reading flow, we recommend 6 or fewer people.

Do I pay before uploading family details?

Yes. First you place your order, then you add names and photos.

How do I return to my family setup later?

Use your checkout email on the login page to pick up where you left off.

Will I receive updates?

Yes. We send updates to your email so you always know what comes next.